Privacy Policy

KpopAgent (herein after referred to as “the Company”) regards the privacy of partners as highly important and complies with all regulations in Korea.
By stating its privacy policy as shown below, the Company hereby informs partners of the purpose and use of personal information provided by the partner to the Company, and the measures taken for the protection of their personal information.

■ Personal information collected and the means of collection

A. Information we collect
• The Company collects the following data for the purpose of partner sign-ups and service applications.
   o When signing up for partner membership: Name, ID, password, e-mail, address and etc.
   o When applying for services: Name, Address, payment information
• Information collected through use of online services or the processing process: use record, access log, cookies, connecting IP information, payment record, unruly use, and others.
B. Means of collecting personal information
• Personal information is collected through the website, the mobile app, e-mail, event entries, delivery request forms, phone, and generated data collection tool.

■ Purpose of collection and use of personal information

The Company collects personal information for the following purposes and use.
• Provision of services obligated by fulfillment of contract and the payment that follows Supply content, purchase and payment, delivery of goods, billing statements and others, partner verifications for financial transactions and financial services.
• Partner management Identify partner to access services, verify partner, prevent unauthorized use, check partner membership subscription.
  o Membership and online service is not for use by any end-customer
• Marketing and promotional use Delivery of events and unsolicited advertisements; gain a statistical understanding of the partners’ frequency of access to and use of site.

■ Period of possession and utilization of personal information

As a general rule, once the partner’s personal data has fulfilled the purposes for which they were collected, they are to be immediately discarded. Except for the following that will be retained for certain periods for reasons noted below.

A. Information held according to the Company’s internal policies
Even when a member has canceled his/her membership, the partner’s personal information may be retained for 5 years from the date of cancelation in order to resolve future disputes, to cooperate with the requests of law enforcement agencies, and to prevent the recurrence of fraudulent uses by unruly partners.

B. Grounds for holding partner’s personal information according to applicable statutes
If retention of partner’s personal information is deemed necessary to operate in accordance to the provisions of relevant laws and regulations, then they will be held in possession by the Company for a certain period of time set by the relevant laws as noted below.
• Records related to contracts or withdrawal of subscription:
  o Purpose of possession: Act on Consumer Protection in Electronic Commerce
  o Possession period: 5 years
• Records related to payment and supply of goods
  o Purpose of possession: Value Added Tax Law and Custom Law
  o Possession period: 10 years

■ Procedures and methods of discarding partner’s personal information

As a general rule, once the partner’s personal data has fulfilled the purposes for which they were collected, they are immediately discarded. The procedure and method to discard is detailed below.
• Discarding method
Use technical method to stop reproduction of personal information saved in electronic form.

■ Disclosing partner’s personal information

As a general rule, the Company shall not disclose partner’s personal information to any external party except for the cases below.
• Prior consent from a partner
• Following the legislation rule or when law enforcement agencies require such information for investigative purposes during the process as prescribed by the law.

■ Consignment of collected partner’s personal information

For the provision of services, the Company consigns collected partner’s personal information to specialized companies detailed below.
• Consignee: [Korea Post (EMS)], DHL
• Details of consignment: [Delivery]
• Consignee: [Paypal, Payoneer, Wooribank]
• Details of consignment: [Payment]

■ The rights of partners and legal representatives and methods of exercising those rights

• The partner may view or edit his/her personal information and request to terminate membership at any time.
• To view or edit a partner’s personal information, click on ‘Edit Account Information’ (or ‘Edit Member Information’) and to cancel subscription (terminate membership) click on ‘Terminate Membership.’ Upon clicking, you’ll be directed to an identification process before you can directly access, correct, or cancel membership.
• User may contact the chief privacy officer by letter, telephone or email, and necessary actions will be taken.
• Should a partner request for corrections on errors of partner’s personal information, the Company shall not use or provide any partner’s personal information until a correction is made. In addition, if the wrong personal information has already been provided to a third party, the Company shall immediately notify them so that a proper correction can be made.
• If partner’s personal information is canceled or deleted upon request of a partner, the Company will comply with the terms specified under “Period of possession and utilization of partner’s personal information,” and prohibit disclosure or use for any other purposes.

■ Install, manage and deny operation of device for automatic collection of user or partner’s personal information

The Company uses ‘cookies’ that frequently save and retrieve your information. A cookie is a very small text file that the server, used to operate the Company’s website, sends to your browser. The file is saved in the hard disk of your computer.
The Company uses cookies for the following purposes:
• Use and purpose of cookies
  o To analyze the frequencies of a partner and non-partner’s visit, understand partner’s preferences and interests and track partner’s footprints, and carry out target marketing and provide customized service by checking level of participation in various events and number of visits.
  o You have the right of choice in regards to the installation of cookies. Accordingly, you may allow all cookies by modifying your cookie settings, go through a confirmation process whenever a cookie is saved, or refuse to have all cookies saved.
• Settings to reject establishment of cookies
  o To reject establishment of cookies, select options on your web browser and change your settings to allow all cookies, go through a verification process before saving cookies, or reject to save all cookies.
  o However, there may be certain difficulties in using the services if you reject the installment of cookies.

■ Civil services with respect to personal information

To protect your personal information and deal with complaints related to personal information, the Company has appointed the following department and chief privacy officer.
• Principal Privacy Officer
Name: John Woo
Department: Legal Team
Phone Number: +82.70.4313.3670
• Chief Privacy Officer
Name: Gisung Kim
Department: Business Team
Phone Number: +82.70.4313.3670
• You may report all complaints related to privacy protection, in using the Company’s service, to the chief privacy officer or the department in charge.
• The Company shall provide prompt and sufficient answers to your report.
• For further consultation or report on other privacy infringements, contact the following the following agencies.
  o Privacy Rights Violation Complaint Center ( / 118)
  o Cybercrime Investigation Department, Supreme Prosecutor’s Office ( / 02-3480 2000)
  o Cyber Bureau, National Police Agency ( 182)

■ Duty to notify

The Company shall notify partners of any changes to this privacy policy through the website (or through individual notifications).
• This privacy policy will be enforced starting 2020, 01. 02.
Was this article helpful?
0 out of 0 found this helpful

Articles in this section